Archive for the ‘Members’ Category

New CentAccount cards

May. 21, 2010 | Author: MHS

Managed Health Services members, don’t be surprised if you get a new CentAccount card in the mail!

The rewards program works the same. You or your child visit the doctor for check-ups, screenings, and tests and you automatically receive rewards on a pre-paid debit MasterCard®. The difference is you don’t have to call to activate your new card. It’s ready for you to buy health-related items or to use on www.Diapers.com. You can also use it for prescription or future doctor visit co-pays. Once you get your new CentAccount card, your old Healthy Rewards card is no longer active and can’t be used.

If you need to check your balance you can call (866) 809-1091. Follow the directions when you are prompted. For all other CentAccount questions call the CentAccount information line at (877) 259-6959.

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Q1 2010 Member Survey Results

May. 3, 2010 | Author: MHS

Managed Health Services (MHS) began conducting semi-formal, intermittent surveys of its members during the third quarter of 2009 in an effort to improve MHS’ Consumer Assessment of Healthplan Providers and Systems (CAHPS) member satisfaction survey ratings for 2010. In the first quarter 2010, members responded to questions developed to assess their perceptions with regard to their happiness with MHS doctors, their likelihood to remain MHS members, interaction with the MHS call center, access to medical care, and outreach and counseling received on tobacco product cessation.

The survey results for the first quarter 2010 for key provider-related questions reflected:

  • Members were highly satisfied with the MHS program and indicated they were happy with the outcome of the phone calls they placed to MHS (86%), happy with their MHS doctors (86%) and were likely to keep MHS in the future (84%).
  • Members indicated their doctors were compassionate and genuinely cared about their well being. The small group of members reporting lower levels of satisfaction were unhappy with the distance they had to travel to the doctor’s office, unhappy with the wait times at the office or trying to make an appointment or unhappy because the doctor couldn’t assist them with their condition.
  • Members were satisfied with the amount of time they had to wait for an appointment (88%). Overall, members indicated they could get same-day appointments (10%).
  • Only three in ten members thought their visit to their doctor could have been better. The reasons most often given were long office wait times and that the doctor could have spent more time with them or could have done a better job explaining their condition and treatment plan.
  • 39% of members reported using tobacco.
  • 74% of those who indicated current tobacco use reported being advised by their doctor to stop tobacco use or receiving information regarding cessation.
    MHS recommends referring members who want to stop using tobacco to the Indiana Quitline at 1-800-QUIT-NOW, www.indianatobaccoquitline.net

MHS thanks you for your efforts to provide quality care to MHS members. Together, we can continue to improve the health of Hoosiers. If you have any questions or comments regarding the above appointment standards, please contact your MHS Provider Relations Specialist, or call us at (877) 647-4848.

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MHS Stresses Importance of Childhood Immunizations in Preparation for National Infant Immunization Week April 24-May 1

Apr. 23, 2010 | Author: MHS

Vaccines save lives. They protect both vaccinated individuals and entire communities by preventing the spread of infectious diseases.

National Infant Immunization Week is April 24-May 1.This year’s theme is, “Love them. Protect them. Immunize them.” The awareness campaign highlights the importance of protecting infants from vaccine-preventable diseases and celebrates the achievements of immunization programs and their partners in promoting healthy communities.

Managed Health Services, which provides affordable healthcare to more than 211,400 Hoosiers who receive health insurance through the Hoosier Healthwise program, is stressing the importance of infant and child immunizations this last week of April by encouraging members to schedule well-baby and well-child visits for their children and ensure their immunizations are current.

“Parents, healthcare providers and the media are important partners for promoting National Infant Immunization Week,” said Dr. Robert Baker, vice president of medical affairs at MHS. “These groups are all key stakeholders in ensuring children are fully immunized by two years old. The resounding message to parents on the MHS healthcare plan is to set aside 15 minutes now, schedule pediatrician and physician appointments and have their children immunized.”

Because of the success of vaccines in preventing disease in the U.S., parents are often unaware that their children are at risk for so many serious and life-threatening diseases, Baker said.

“Infants are particularly vulnerable to infectious diseases. Nearly 12,000 babies are born here each day and they will need to be immunized against 14 vaccine-preventable diseases before they reach age 2,” Baker said.

Raising awareness about the importance of infant and childhood immunizations is another step MHS is taking to get its members throughout the state to focus on living healthy lives. With a focus on infants and children, MHS hosts quarterly Health Check Health Days throughout Indiana, geared toward providing members the opportunity to complete recommended well-baby and well-child examinations. MHS reminds parents to keep their children’s immunizations up to date through birthday-card reminders and outreach calls. MHS is also in the midst of conducting Healthy Lifestyles events in several Indiana communities which offer important blood pressure, glucose and cholesterol screenings free of charge to its members.

Immunization schedules that parents can follow are posted on Managed Health Services’ Web site at www.managedhealthservices.com. Parents can visit the Web site and click on the Community Events tab to learn about Health Check Health Day and Healthy Lifestyles opportunities in their community.

MHS is headquartered in Indianapolis in the Landmark Center at 1099 N. Meridian St. MHS is a wholly-owned subsidiary of St. Louis-based Centene Corp., a leading, multi-line healthcare enterprise that offers both core Medicaid and specialty services.

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Healthy Lifestyles at Emmanuel Baptist March 28, 2010

Apr. 9, 2010 | Author: MHS

Managed Health Services’ (MHS) first Healthy Lifestyles event in 2010 was Sunday, March 28. The event took place at Emmanuel Missionary Baptist Church on Indianapolis’ East side.
MHS’ Healthy Lifestyles events are health fairs that offer health screenings and health information. There is also a cooking demonstration to show you how to cook a fun, tasty, and healthy meal! Employees from MHS are always at the events to answer any questions about the Hoosier Healthwise program, a healthcare program available to people living in Indiana. The events are always open to the community and free of charge.
On Sunday, more than 70 people had blood pressure, glucose and cholesterol screenings for free! Our healthy recipe for Sunday was a delicious salmon and spinach pasta dish with a spinach side-salad.
Keep up-to-date with MHS events.

View more pictures of MHS events on event images.

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Healthy Lifestyles event Sunday, March 28 at Emmanuel Missionary Baptist Church

Mar. 15, 2010 | Author: MHS

The first of an entire year of community events throughout the state offering free health screenings will be hosted this weekend in Indianapolis by Managed Health Services (MHS).

From noon to 3 p.m. Sunday at Emmanuel Missionary Baptist Church, located at 4958 Ribble Road, MHS’ Healthy Lifestyles event will offer blood pressure, glucose and cholesterol screenings. All screenings, in addition to an array of health- and wellness-related educational information, will be offered at no cost to those who attend.

“The screenings we will be offering are critically important as part of taking charge of overall healthcare maintenance and routine,” said MHS CEO Patrick Rooney. “MHS encourages everyone to have these screenings performed annually and take the necessary steps with their primary healthcare provider to treat any conditions needing attention or management.”

MHS staff will be available Sunday to provide information about the Hoosier Healthwise program, a healthcare program available to Indiana residents throughout the state. MHS will also be coordinating health-related giveaways for attendees of all ages throughout the event.

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MHS Employees Support National Volunteers and Local Teen Shelter

Feb. 19, 2010 | Author: MHS

When MHS employees learned about The Civic Projects 50-day, 50-state civic project is in support of a non-profit that provides long-term supportive housing shelter for pregnant teens and teen mothers, Project Home Indy they knew it was a non-profit they wanted to support. Employees determined the goal would be to provide 15 items to Project Home Indy in honor of MHS’ 15th anniversary year serving the Hoosier Healthwise population. On January 28, MHS employees gave seven crib mattresses, seven baby care packages, and one check to The Civic Projects participant Kirsten L’Orange to deliver to Project Home Indy.

MHS was the second of seven stops in the day-long pick-up and delivery of much needed items for the non-profit. Kirsten began her day accepting donations from RJE Business Interiors, a full-service furniture and design company located in downtown Indianapolis. RJE Business Interiors donated office furniture, desks, chairs, bookcases and a dining room table. Other donations for Project Home Indy included new baby cribs from Plews Shadley Racher and Braun, and smoke detectors, fire extinguishers and a $2,500 gift card from The Home Depot.

“MHS admires the dedication and efforts of Tim Malcolm and Kirsten L’Orange of The Civics Projects and is grateful for the opportunity to support their initiative and assist Project Home Indy,” said MHS President and CEO Patrick Rooney. “Project Home Indy is an incredible venture to provide critically needed programs and services to pregnant teenagers and teenagers with babies and we at MHS are excited to support its cause.”

More About Project Home Indy…
Project Home Indy is an Indianapolis-based, non-profit organization that provides a nurturing residential environment that assists homeless teenage girls who are pregnant or parenting in building self-sufficiency. The organization creates opportunities to expand life skills, access healthcare and realize greater educational success. This summer, the organization began renovation on a historic home located on the campus of Trinity Episcopal Church, located at 32 E. 32nd St., to begin providing living arrangements for families later this year.

To learn more about the travels of Malcolm and L’Orange during their 50-day, 50-state journey for The Civics Projects, visit www.thecivicprojects.org.

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Project Home Indy Employee Donation, Thursday, January 28, 2010

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How Do Your Patients Perceive Communication and Interaction During Office Visits?

Dec. 18, 2009 | Author: MHS

In 2009 Managed Health Services’ (MHS) annual member satisfaction survey CAHPS, reflected lower ratings than anticipated for member perceptions of how well doctors communicate. Other informal surveys conducted by MHS in 2009 also identified member concerns about the effectiveness of communication during office visits. Members expressed a desire to build stronger relationships with their doctors and have better dialogue about their healthcare.

We know that in a busy office some visits may appear to be rushed or hurried to a patient. Sometimes patients may appear to understand your advice but not actually comprehend it. Here are a few proven tips that we’d like to share with you. They are taken from the article, “Improving Patient Communication in No Time”, published in Family Practice Management.

  • Don’t omit the pleasantries. Smile, say hello, and sit down.
  • Don’t appear rushed, even if you are. Don’t look at your watch and keep both hands off the door knob.
  • Keep conversations on track. Gently guide the member back to the health matter at hand.
  • Communicate with a dual purpose. When asking a patient about his or her children, also ask if they are current on their immunizations.
  • Listen without interrupting. Studies show a doctor interrupts every 18 seconds. Allowing the patient to speak for three to four minutes without interruption will yield 90 percent of the reason for the visit.
  • Relate with your eyes. Don’t stare at a chart or computer screen. Engage with the member.
  • Manage patient expectations. Explain to patients what is realistic and discuss any expectations you have of them.
  • Educate your patients at a level they can understand. One way to provide more information to your patients without a larger time commitment is to integrate patient education materials into the office visit and have a staff member go over it with them. Ensure patients have a clear understanding of any next steps before they leave the office. Ask them to recite any directions back to you to be sure the member comprehends.
  • Make an extra effort to build trust. If you tell the patient you are going to call with lab results, make certain that you do just that. Doing this the first time will show your patients they can count on you.
  • Empower your patients. Use a participatory model of care (i.e., the doctor serves as educator, shares in decision making and encourages patients to participate in their care).

Source: “Improving Patient Communication in No Time.” Family Practice Management, 1999, May;6(5):23–8.

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Informarle acerca de un cambio en los servicios de farmacia para el programa de Hoosier Healthwise-updated 12/22/09

Dec. 1, 2009 | Author: MHS

Esta carta es para informarle acerca de un cambio en los servicios de farmacia para el Programa de Hoosier Healthwise y el Programa de “Healthy Indiana Plan” (HIP).

Informarle acerca de un cambio en los servicios de farmacia para el programa de Hoosier Healthwise (PDF)

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Healthy Lifestyles Sunday at Kingdom Life Christian Cathedral, South Bend IN

Nov. 4, 2009 | Author: MHS

Kingdom Life Healthy Lifestyles Sunday
Download this Flyer (PDF)

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Health Check Health Day at Heart City Health Center, Elkhart, IN, Monday, September 28th, 2009

Oct. 19, 2009 | Author: MHS

MHS members arrived for their pre-scheduled well-child check-ups and health education on September 28, 2009. Health Check Health Days are designed for MHS members to receive their routine check-ups. MHS works with the doctor to set aside time just for MHS patients. Then, MHS will send out a patient letter and a follow up phone call to those members that are due for a check-up.

The Members in attendance on Monday were very grateful for the chance to get their children in to the Doctor for their well-child check-ups. They were unaware that MHS provided this special service and were excited their children’s health plan was being pro-active.

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Health Check Health Day at Heart City Health Center, Elkhart, IN, Monday, September 28th, 2009